General
Challenging installations come in different forms. In general the following may pose challenges during installations
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For further information on installation challenges with wireless devices, please refer to the page 1.3.1 General Wireless Setup
Problems
If logger is close to gateway and, under normal conditions, should communicate with gateway the following issuse might apply.
| # | Problem | Solution |
|---|---|---|
| 1 | Is antenna broken? | If antenna is broken or has been damaged, signal quality can be significantly affected. A new antenna should be installed instead of the broken one. |
| 2 | Is antenna securely attached to logger (SMA plug)? | Make sure that antenna is securely connected to logger. If the antenna is loose or incorrectly attached to logger, the signal quality will be significantly reduced. |
| 3 | Does the environment contain interfering noise? | If there are multiple other wireless devices or other equipment that emits electromagnetic signals (industrial machinery and devices, burglar systems etc), it is possible that radio signal of the Controlant devices is being affected. Try bringing devices closer together and adding extra gateways will improve signal quality. |
| 4 | Is logger broken? | If there are visible damages to the logger, even though it transmits data, such damages might affect wireless communication. In such cases, if the user is experiencing problems with wireless communication, a replacement is suggested. |
| 5 | Is logger placed closed to metal? | Wireless signal strength may be affected when logger and antenna is placed up to metal. To make sure that that is not the issue, you can try to move the loggers and gateways from the metal surface. |
Challenging environment
In some cases, users want to monitor in spaces where wireless connectivity is hard to ensure. In such cases, different installation methods can be used.
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