Q: Why won’t my shipments go into delivered status automatically?
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Logger ends its shipment here.
The destination location is registered here. |
Solution:
Start by delivering the current shipment in the web interface and remember to select the correct delivery time.
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When pressing the stop button, they need to be hold down at least 5 seconds.
Q: How do I deliver a shipment in the web interface?
In cases where the shipment was not delivered according to the predefined shipment flow you can deliver it manually in the web interface.
Solution:
Contact your destination site and get confirmation on when the shipment was delivered and logger removed from the product.
If you are not able to do so you can find out the appropriate delivery time by going to the shipments detail page.
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In the event log you can find out when the logger arrived at the destination | ||
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Go to the temperature graph and estimate when the logger was removed from the shipment.
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Once you have established the appropriate delivery time you can manually deliver the shipments.
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Go to the info tab in the shipment and press the deliver button. |
| Select the time specify button and select the appropriate delivery time.
Press confirm. |
Q: How do I change locations that are already in the system
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Select the Locations tab
Press the edit icon on the location you wish to edit |
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Make sure that the contact information is correct and edit if needed and press Attempt to Geocode to refresh the coordinates.
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If the system doesn’t find the correct coordinate on the map you can click on the location icon on the map and drag it to the correct location on the map.
If needed adjust the size of the radius.
Press the edit location button to confiem |
