Q: I've forgotten my password.
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A: Controlant recommends Google Chrome and Firefox. For Internet Explorer users; IE10 or newer.
Q: Changes have been made but I can‘t see them in the web interface.
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- View: The user can view the information but can not do any changes.
- View and change: The user can view the information and change rules and recipients for alarms.
- Administrator: The user can view the informatininformation, change rules and recipients for alarms, create new users, create groups and add users to groups.
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- Try doing a hard-refresh and see if it solves the problem (Ctrl+F5 in most browsers on Windows, Shift+Cmd+R on Mac).
- Log out and then log back in to the interface.
- Empty your browser's Temporary Internet Files cache (Ctrl+Shift+Delete in most browsers, select "Cached Images and Files" (Chrome), "Temporary Internet Files and website files" (IE) or similiar similar – clearing passwords, history, form data etc. is not necessary), then reload the interface.
- Tip: You can skip this step by trying to open the interface in an "incognito" or "private" window – if it works in this window, perform the above step to fix the Interface in all normal windows as well.
- If using Microsoft Internet Explorer or Edge, please check your browser's security settings (Internet Options > Security)
- If Security level is set to High, the interface will not work properly. If you are unable to lower it (or if your IT department won't let you), see if you can get https://*.controlant.com added to the Trusted Sites list
- If all this fails, please support@controlant.com.
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Q: How do I rename a device in the interfacthe interface
A: See here: 1.4.4 Rename device or sensor
Q: Can I control what information users can access?
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