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Q: I've forgotten my password.
A: Please contact Controlant Support at support@controlant.com.
Q: Which browser is recommended for the Web Interface?
A: Controlant recommends Google Chrome and Firefox.
Q: Changes have been made but I can‘t see them in the web interface.
A: Refresh the page and/or log in again.
Q: As a user, what can I see and/or do in the web interface?
A: There are three access levels:
View: The user can view the information but can not do any changes.
View and change: The user can view the information and change rules and recipients for alarms.
Administrator: The user can view the information, change rules and recipients for alarms, create new users, create groups and add users to groups.
Q: I have a new employee who needs an access.
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Q: Is it possible to have two or more Admins?
A: Yes.
Q: I have a problem viewing/working in the interface.
A: First, Please make sure you are using a browser that we officially support:
Microsoft Internet Explorer (version 9 or above for grp.controlant.com; version 10 or above for scm.controlant.com)
Microsoft Edge
Google Chrome (version 30 or above) – recommended for optimal performance (Latest version)
Mozilla Firefox (version 10 or above)
Other browsers may work fine, but we do not test on other browsers than the ones above, so use them at your own risk.
If you are using an officially supported browser and are still having problems, try the following in order until problem no longer persists:
Try doing a hard-refresh and see if it solves the problem (Ctrl+F5 in most browsers on Windows, Shift+Cmd+R on Mac).
Log out and then log back in to the interface.
Empty your browser's Temporary Internet Files cache (Ctrl+Shift+Delete in most browsers, select "Cached Images and Files" (Chrome), "Temporary Internet Files and website files" (IE) or similar – clearing passwords, history, form data etc. is not necessary), then reload the interface.
Tip: You can skip this step by trying to open the interface in an "incognito" or "private" window – if it works in this window, perform the above step to fix the Interface in all normal windows as well.
If using Microsoft Internet Explorer or Edge, please check your browser's security settings (Internet Options > Security)
If Security level is set to High, the interface will not work properly. If you are unable to lower it (or if your IT department won't let you), see if you can get https://*.controlant.com added to the Trusted Sites list
If all this fails, please support@controlant.com.
Q: How do I rename a device in the interfacethe interface
A: See here: 1.4.4 Rename device or sensor
Q: Can I control what information users can access?
A: Yes. When creating a group each user gets special access to individual group/s. The user can only view the group/s s/he has been granted access to by an Admin.
Q: Is it required to integrate Controlant web platform to the company´s firewall?
A: No, it it is not required to integrate our web platform into the company firewall.
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