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You may find general information and answers to frequently asked questions about the Facility Monitoring sunset on this page.Should you have more questions regarding the FM sunset, please contact us at sunsetFM@controlant.com. |
General information about the sunset
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On 19 October 2023, 11:59 pm UTC, the Controlant FM devices and solution will cease to operate. This includes access to the FMv2 and GRP UIs. Customers will no longer be able to log in or export data via the user interface. Following this date, customers are encouraged to send their FM devices back to Controlant for safe disposal within three months. |
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In a previous notification, Controlant announced the sunset to be on 31 December 2023. However, the sunset has been pushed forward to 19 October 2023 due to the end-of-support of an old system that belongs to our database service provider. This does not affect the integrity or security of already recorded data, but it will not be possible for the solution to operate normally with the database service changes. |
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Controlant decided to sunset the solutions for several reasons:
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Controlant does not have plans for a new facility monitoring solution to take over after the sunset of the current facility monitoring solution. Customers are encouraged to seek out other providers as soon as possible. |
Usage and support during the sunset (until 19 October 2023)
How long will we be able to log in to the interface?
After 19 October 2023, 11:59 pm UTC, customers will no longer be able to log in or export data via the user interface.
What kind of support is available during the sunset?
Controlant is committed to maintaining and supporting its Facility Monitoring solution during sunset. Devices are available for re-calibration and maintenance. Supply of hardware will, however, will be limited.
Please note that the functioning of the solution is based on 2G or 3G network availability.
Can we still get the devices recalibrated during the sunset?
Yes, Controlant will recalibrate devices until 19 October 2023.
Can we request replacement devices during the sunset?
Yes, Controlant can provide devices for maintenance and replacement. The delivery time is expected to be up to 8 weeks.
Support after the sunset (after 19 October 2023)
Devices
Do we need to return the devices we currently use?
Yes, please return all devices for safe disposal within three months of the sunset (no later than 31 March 2024).
Will as-found calibration on the loggers be provided after the sunset?
NoYes, Controlant will read calibration data after the final return of the loggers.
Data, data export
What will happen to the collected measurement data after the sunset?
The measurement data will be stored for seven years after sunset. Controlant will have internal access to FM customers’ stored historical data.
How can we get access to our collected data?
To ease the transition, Controlant will extract all FM customer data from the internal database and send it to the customer. This historical data export will include timestamps, temperature data, alarm boundaries, and historical excursion data.
What if we need access to data before getting the database export?
If you require any data before receiving the full historical data export, please use the usual channels to request data.