Web Inferface
Loggers
Q: Logger does not connect to Gateway. Why?
A: We recommend you go through this checklist:
- Is the antenna on the logger?
- Is the antenna facing the gateway?
- Is anything obstructing the signal path between loggers and Gateway?
- Is there GPRS connection in the facility?
- Do other loggers get connection?
- Do cell phones work?
Q: What is the difference between:
- 03.01 logger
- 03.02 logger
A: Logger 03.01 is an internal temperature logger. Logger 03.02 is an internal temperature and humidity logger.
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A: Logger may appear to have good contact with Gateway but when looking at historical data points nothing appears. This could indicate that the communication between logger and Gateway is marginal. Under marginal signal conditions the loggers is able to see the Gateway but unable to lock on and deliver its data. Try to improve communication link between logger and Gateway (see recommendations in 1.3.1 General Wireless Setup). If problem persists please contact support@controlant.com.
Q: When there is an alert, does the logger send an update to the cloud immediately and send the email alert to the customer or does it wait till the hourly upload?
A: Please refer to: Set Temperature Warnings.
Q: Why there is a difference in receiving data when it comes to temperature and humidity?
A: When there is bad signal quality the temperature signal has priority over the humidity signal.
Q: For how long does a temperature logger store data?
A: For up to 27 days.
Q: For how long does a temperature/humidity logger store data?
A: For up to 14 days.
Q: How long is battery life in loggers?
A: Environment conditions affects the battery life but they should last for 3 to 4 years depending on device. See 1.2 Specifications for details.
Q: How often do the loggers have to be calibrated?
A: This depends on the application. Some customers require yearly calibration.
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Q: Gateway is not communication with cloud but is connected to electricity and blinking normally (every 5 sec).
A: We recommend you go through this checklist:
- Is the anntenna correctly connected?
- Is there a GPRS connection in the location of the gateway?
- Is it possible to move the gateway to a place with better GPRS connection?
- Unplug gateway, wait for 60 sec and plug in again.
Q: How long does the battery backup in a Gateway last for when mains power is lost?
A: Up to 6 hours in a Facility Monitoring Gateway.
Q: How many loggers can connect to one Gateway?
A: Gateways delivered from August 1 2016 can connect to up to 40 loggers, subject to conditions. Gateway delivered before August 1 2016 can connect up to 20 loggers, subject to conditions. Note that if the Gateway is 3G and delivered before August 1 2016 can be upgraded to up to 40 loggers. Please contact support@controlant.com for confirmation.
Alerts & Reports
Q: When there is an alert, does the logger send an update to the cloud immediately and send the email alert to the customer or does it wait till the hourly upload?
A: The logger is measuring every minute but logging every 10 minutes to memory. If a measurement is out of bounds the logger “wakes up” and an alert is sent immediately.
Q: If I receive an alert for missing data, will the system still send out alerts if there is a temperature excursion as long there is a connection between logger and Gateway?
A: Yes.
Q: If the system is logging every 10 minutes, can I verify shorter excursions in the Web Interface?
A: The logger is measuring every minute but logging every 10 minutes to memory. If a measurement is out of bounds the logger “wakes up” and an alert is sent immediately. Since the logging takes place every 10 min, excursions shorter than that will not be visible in Web Interface but alarms will be sent and the excursion will be in report.
Q: How are Temperature Warnings set?
A: See: Set Temperature Warnings
Q: How many recipents can receive alarms?
A: There can be 3 sms recpipents and 4 email recipents.
Q: Is it possible for persons to receive alerts at different hours?
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Q: What is the difference between Data missing alerts and Temperature alerts?
A: Data missing alerts arrive when there is no communication between Gateway and logger for a specific period of time (which is defined in settings). That does not mean that the temperature has had an excursion, only that the data is not delivered.
When loggers is back in connection with a Gateway it will deliver data. Data is stored for approximately 27 days in a temperature logger.
Temperature alerts is for excursion in temperature.
Q: A change has been made in the warning settings, is it possible to see who did the changes?
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Q: Is there an extra charge for each sms alert or is it normal mobile telephone charge?
A: There are no extra charges.
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