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Please note that the process outlined on this page may vary based on individual customer configurations and circumstances.

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Follow these steps when adding a Saga device to a shipment:

1️⃣ Check the

• If the battery level is

  Status
  colour Green title OVER 90%

  (or adequately charged to complete a shipment as per agreements), go to step 2.

• If the battery level is

  Status
  colour Red title UNDER 90%

  (or not adequately charged to complete a shipment as per agreements), plug the device into a charging station (provided by Controlant)/USB charging adapter/computer USB port until it reaches the required battery level to function. To fully charge a device, you need to charge it for 6 hours and until the display shows 100% next to the battery with a flash icon.

2️⃣ Check the

• If the cloud connection is

  Status
  colour Green title OK

  , as indicated by a

  Status
  title CLOUD ICON WITH A CHECKMARK

  , please proceed to step 3.

• If the connection

  Status
  colour Red title FAILED

  , as indicated by a

  Status
  title CLOUD ICON WITH AN X

  , try waking up the device by connecting it to a charging station provided by Controlant, a USB charging adapter, or a computer USB port, then disconnect and wait for 10 minutes to see if the device can connect to the cloud. If the

  Status
  title CLOUD ICON WITH AN X

  or the

  Status
  title SYNCING ICON

  continues to be displayed; please contact support@controlant.com, stating the location (country) and device ID number, and choose a different device.

3️⃣ Check the

• A device that has not received shipment information shows the text

  Status
  title FREE

  at the

  Status
  title SHIPMENT STATUS

  . If that is the case, proceed to step 4.

• If

  Status
  title SHIPPING

  shows in the top left corner of the display the

  Status
  title SHIPMENT STATUS

  , and the

  Status
  colour Yellow title SHIPment LED

  blinks every 5 seconds, please contact support@controlant.com, stating the location (country) and device ID number.

4️⃣ Pair the device with the shipment on the Supply Chain Monitoring (SCM) platform

• You need to access the SCM platform with your username and password. Pairing requires a specific role assigned to you by an Admin user. If you have any problems, please get in touch with support@controlant.com.

5️⃣ Press the

Press and hold the

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The

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With this step, you initiated the shipment. It is essential to consider the most appropriate Ignore period. This period allows the device to reach the most accurate temperature inside the packaging of goods.

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