Q: When there is an alert, does the logger send an update to the cloud immediately and send the email alert to the customer or does it wait till the hourly upload?
A: The logger is measuring every minute but logging every 10 minutes to memory. If a measurement is out of bounds the logger “wakes up” and an alert is sent immediately.
Q: If I receive an alert for missing data, will the system still send out alerts if there is a temperature excursion as long there is a connection between logger and Gateway?
A: Yes.
Q: If the system is logging every 10 minutes, can I verify shorter excursions in the Web Interface?
A: The logger is measuring every minute but logging every 10 minutes to memory. If a measurement is out of bounds the logger “wakes up” and an alert is sent immediately. Since the logging takes place every 10 min, excursions shorter than that will not be visible in Web Interface but alarms will be sent and the excursion will be in report.
Q: How are Temperature Warnings set?
A: See: Set Temperature Warnings
Q: How many recipents can receive alarms?
A: There can be 3 sms recpipents and 4 email recipents.
Q: Is it possible for persons to receive alerts at different hours?
A: As of now that is not possible.
Q: What is the difference between Data missing alerts and Temperature alerts?
A: Data missing alerts arrive when there is no communication between Gateway and logger for a specific period of time (which is defined in settings). That does not mean that the temperature has had an excursion, only that the data is not delivered.
When loggers is back in connection with a Gateway it will deliver data. Data is stored for approximately 27 days in a temperature logger.
Temperature alerts is for excursion in temperature.
Q: A change has been made in the warning settings, is it possible to see who did the changes?
A: Yes. At the bottom the warnings settings page is Show Audit Trail button which shows who has done changes to the interface.
Q: Is there an extra charge for each sms alert or is it normal mobile telephone charge?
A: There are no extra charges.