Gateways

Owned by Former user (Deleted)
Last updated: Nov 17, 2023 by Alexandra Zsófia Kelemen (Deactivated)
1 min read

 

 

Q: Gateway  is not communication with cloud but is connected to electricity and blinking normally (every 5 sec).
A: We recommend you go through this checklist:

  • Is the anntenna correctly connected?

  • Is there a GPRS connection in the location of the gateway?

  • Is it possible to move the gateway to a place with better GPRS connection?

  • Unplug gateway, wait for 60 sec and plug in again.



Q: How long does the battery backup in a Gateway last for when mains power is lost? 

A: Up to 6 hours in a Facility Monitoring Gateway.



Q: How many loggers can connect to one Gateway?

A: Gateways delivered from August 1 2016 can connect to up to 40 loggers, subject to conditions. Gateway delivered before August 1 2016 can connect up to 20 loggers, subject to conditions. Note that if the Gateway is 3G and delivered before August 1 2016 can be upgraded to up to 40 loggers. Please contact support@controlant.com for confirmation.