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Logger ends its shipment here.
The destination location is registered here. |
Solution:
Start by delivering the current shipment in the web interface and remember to select the correct delivery time.
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To prevent this from happening again you need to increase the location's radius. We find that geofence location radius setting of "Medium" will typically solve this problem.
Note: shipments that are currently being shipped to this location will continue to use the old location settings but shipments created after the location editing will have the new location settings.
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If you are using the stop button to deliver our shipments the most common reasons for the shipment not to go into delivered status is that the stop button was not pressed at the destination or not pressed long enough. If someone has forgotten to hit the button to manually stop the shipment after significant time has passed, the best practice is to complete the shipment by marking the shipment as "Delivered" within the platform.
Solution:
Start by delivering the current shipment in the web interface and remember to select the correct delivery time.
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In the event log you can find out when the logger arrived at the destination. This event log is found within the "Info" tab within the shipment. |
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Go to the temperature graph and estimate when the logger was removed from the shipment.
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Make sure that the contact information is correct and edit if needed and press Attempt to Geocode to refresh the coordinates.
If the system doesn’t find the correct coordinate on the map you can click on the location icon on the map and drag it to the correct location on the map.
If needed adjust the size of the radius.
Press the edit location button to confiemconfirm |
