2.7 FAQ

Q: Why won’t my shipments go into delivered status automatically?

When you create a shipment, you can choose how the shipment is delivered, e.g. using Geofence or pushing the stop button.

I am using Gefoence to deliver the shipments.

If you are using the Geofence the logger needs to report within the Geofence of the destination location for the shipment to be delivered. There are 3 main reasons why this feature isn’t working:

1. The destination location is not correctly setup in the system or has moved.

Solution:

Start by delivering the current shipment in the web interface and remember to select the correct delivery time.

To prevent this from happening again you need to edit the location.

Note: shipments that are currently being shipped to this location will continue to use the old location settings but shipments created after the location editing will have the new location settings.

2. The location radius is too small.

In some cases, loggers will report that it’s location is outside the location Geofence.

Solution:

Start by delivering the current shipment in the web interface and remember to select the correct delivery time.

To prevent this from happening again you need to increase the location's radius.  We find that geofence location radius setting of "Medium" will typically solve this problem.

Note: shipments that are currently being shipped to this location will continue to use the old location settings but shipments created after the location editing will have the new location settings.

3. The logger didn’t report its location while it was within Geofence

The logger will update it’s location every 1 hour and in cases where the logger will not stay in the Geofence for more than an hour after the shipment has been delivered it can miss the opportunity to report within Geofence.

Solution:

Start by delivering the current shipment in the web interface and remember to select the correct delivery time.

To prevent this from happening again consider the use one of the delivery methods:

-          Button

-          Button and Geofence

-          Button or Geofence

I am using the stop button to deliver the shipments.

If you are using the stop button to deliver our shipments the most common reasons for the shipment not to go into delivered status is that the stop button was not pressed at the destination or not pressed long enough.  If someone has forgotten to hit the button to manually stop the shipment after significant time has passed, the best practice is to complete the shipment by marking the shipment as "Delivered" within the platform.

Solution:

Start by delivering the current shipment in the web interface and remember to select the correct delivery time.

To prevent this from happening again you can either consider using the Geofence option to deliver the shipments or make sure that users at the destination location are familiar on how to handle the loggers when receiving the shipment.

When pressing the stop button, they need to be hold down at least 5 seconds.

Q: How do I deliver a shipment in the web interface?

In cases where the shipment was not delivered according to the predefined shipment flow you can deliver it manually in the web interface.

Solution:

Contact your destination site and get confirmation on when the shipment was delivered and logger removed from the product.

If you are not able to do so you can find out the appropriate delivery time by going to the shipments detail page.

Once you have established the appropriate delivery time you can manually deliver the shipments.

Q: How do I change locations that are already in the system