Q: Logger does not connect to Gateway. Why?
A: We recommend you go through this checklist:
- Is the antenna on the logger?
- Is the antenna facing the gateway?
- Is anything obstructing the signal path between loggers and Gateway?
- Is there GPRS connection in the facility?
- Do other loggers get connection?
- Do cell phones work?
Q: What is the difference between:
- 03.01 logger
- 03.02 logger
A: Logger 03.01 is an internal temperature logger. Logger 03.02 is an internal temperature and humidity logger.
Q: Logger does not deliver data but appears to have good communication with Gateway.
A: Logger may appear to have good contact with Gateway but when looking at historical data points nothing appears. This could indicate that the communication between logger and Gateway is marginal. Under marginal signal conditions the loggers is able to see the Gateway but unable to lock on and deliver its data. Try to improve communication link between logger and Gateway (see recommendations in 1.3.1 General Wireless Setup). If problem persists please contact support@controlant.com.
Q: When there is an alert, does the logger send an update to the cloud immediately and send the email alert to the customer or does it wait till the hourly upload?
A: Please refer to: Set Temperature Warnings.
Q: Why there is a difference in receiving data when it comes to temperature and humidity?
A: When there is bad signal quality the temperature signal has priority over the humidity signal.
Q: For how long does a temperature logger store data?
A: For up to 27 days.
Q: For how long does a temperature/humidity logger store data?
A: For up to 14 days.
Q: How long is battery life in loggers?
A: Environment conditions affects the battery life but they should last for 3 to 4 years depending on device. See 1.2 Specifications for details.
Q: How often do the loggers have to be calibrated?
A: This depends on the application. Some customers require yearly calibration.