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Problems
# | Problem | Symptom | Solution |
|---|---|---|---|
1 | The gateway doesn't connect to the Controlant cloud | The green LED indicator on the gateway ON for 3 sec and OFF for 0,5 sec or ON for 0,5 sec and OFF for 3 sec, see 1.3.4.4 Gateway LED light behavior The User Interface indicates Data missing | Check if the gateway is connected to power, see 1.3.2 Quick Installation Guide - Gateway Check if the Cellular antenna is fastened to the gateway, see 1.3.2 Quick Installation Guide - Gateway Check the behavior of the LED light indicator on the gateway, see 1.3.4.4 Gateway LED light behavior Check the cellular signal strength where the gateway is located, see 1.3.4.3 Gateway Cellular Connection |
2 | The gateway sometimes loses connection to the Controlant cloud | Data connection warning Data missing in the User interface (Note the data is stored in the logger and it will be uploaded when it has a connection to the gateway) | It is likely that the gateway has a bad connection to the cellular network. Review the gateway location and installation, see 1.3.4 Device installation |
3 | Logger shows connection in the user interface | Data missing in the User interface (Note the data is stored in the logger and it will be uploaded when it has a connection to the gateway) | Check the location of the logger and make sure that the logger isn't surrounded by isolating materials such as metal, thick walls, liquid etc, see 1.3.4.1 Warehouse Check the location of the gateway and the distribution of them, see 1.3.4.1 Warehouse |
4 | Logger sometimes loses connection to a gateway | Unnecessary data connection warnings NO connection warning in the user interface | Improve the gateway distribution and gateway and logger location see 1.3.4.1 Warehouse |